Question 1

How to Sync Products to Shopee Store?

Accepted Answer

Sync Product to My Shopee Store

${youtube}Sync Kumoten Product to Your Shopee Store Tutorial | Dropship To Shopee

Before you sync products to Shopee, you are required to enable Shopee logistic channel

It will appear message like this ： ||| Something went wrong! Logistic channel ( id: 29910 ) not in shop logistic list!

Go to Shopee seller center and click 'My Shipping' under Setting tab. ONLY enable 'Others' shipping option. Disable DHL & J&T shipping options.

How To Sync Product To Shopee

Step 1 : Select an Item, click "Add to Mystore"

Step 2 : Click "Go to Mystore" button.

Step 3 : Select the product from mystore click the "Shopee" logo to SYNC. Black & white logo = not sync Colour logo = already synced

Step 4 : Click 'Yes' button if you don't want to edit details.

![](https://storage.crisp.chat/users/helpdesk/website/ac

Question 2

Further Support On Orders With Issues

Accepted Answer

We Are Here To Help You

Late Shipment to Destination *(especially East Malaysia)

What does this means?

Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days)

What do you need to do?

Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page.
If confirmed that customers are not receiving the parcel, contact SkyNet (Hotline : 1300-88-8877) / PosLaju (Hotline: 1300-300-300) to check the status.
Request a report number/ ticket number from SkyNet.
Follow up with SkyNet/ PosLaju with phone call or email method.
If the order exceeded SLA delivery time and get cancelled by marketplaces or customers, please refer to the guide below.

Order Cancelled Due To Late or Failed Delivery

What does this means?

In the event order is cancelled because the parcel took too long ( more than 14 days ) to reach the buyer.
The parcel has not reached the buyer

What do you need to do?

Login to Kumoten, go to the My Order page
Search the order and click the icon at the "action" column.
In At the bottom right, click Request for After Sales Support button
Upload the necessary documents.
We need to work together to make this work. While on our side we will request courier company to divert the parcel to us, sometimes man

Question 3

How to Fulfill My Shopee Order?

Accepted Answer

Fulfill My Shopee Order

Update Tracking Number On Shopee

Your orders will auto-push into your Kumoten account.
Auto order will push into your Kumoten account every 1 hour. (If you received Shopee order at 2.15pm, Kumoten shall receive your order between 3.00pm – 4.00pm)
Please ensure that you have enough credits in the Kumoten account to allow the system to automatically place order. Learn More Topup Credit
If your Kumoten account does not have credit or insufficient credit, the order will be in the Pending Carts.

Log in to your Shopee Seller Centre and click 'My Orders' at the left navigation bar.

Order will be appeared under 'To Ship' column. Then, click "Ship" button.

Select courier company. (SkyNet / ABX Express / PosLaju)
Copy the tracking number from Kumoten and paste into the Tracking column.
Click 'Ship' button.

DONE !

The order will switch to 'Shipping' column and status has been changed to 'Shipped'.

![](https://storage.crisp.chat/users/helpdes

Question 4

What is MyStore?

Accepted Answer

What is MyStore?

MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee)

How does it work?

Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces.

How to Dropship to Lazada?

Click HERE

How to Dropship to Shopee?

Click HERE

Why MyStore?

We use this specifically so that users are able to view their recently synced items in their account. This is to prevent double syncing.Users are also able to immediately edit the price before they sync items to their Marketplaces. Product quantity will also be updated once a day. But we would still recommend asking our Live Chat Support should you have any doubts on our product quantity.

View MyStore

Question 5

How to Calculate Shopee Selling Price?

Accepted Answer

How to Calculate Shopee Selling Price?

We have included West Malaysia shipping fee when you sync products to Shopee.

Why We Want To Include West Malaysia Shipping Fee?

Appear as FREE SHIPPING and customers are more likely to buy products that offer FREE SHIPPING
Attract more traffics and increase exposure
Increase your sales and revenue

Here Are The Examples

Product Selling Price = Suggested Selling Price + West Malaysia shipping cost For example, RM15.25 + RM9 = RM24.25

How much do I need to pay to Kumoten?

Kumoten Dropship Cost = Dropship Price + Shipping Fee

For example, Total dropship cost = RM11.99 + RM9.00 = TOTAL RM 20.99

How much profit do I earn?

Your profit = New Product Selling Price - Kumoten Dropship Cost

For example, Your profit = RM15.25 - RM11.99 = RM3.26 ( profit margin about 21% )

What if the product is shipped to East Malaysia?

Buyer will bear the additional shipping cost to Sabah/Sarawak that is shown in your Shopee store.

For example, Buyers from Sabah and Sarawak will pay New Product Selling Price + Additional Shipping Fee to East Malaysia

![](https://storage.crisp.chat/users/helpd

Question 6

Everything about Lazada DBS

Accepted Answer

What is DBS

DBS or Delivered By Seller is the new process replacing existing order fulfilment by uploading proof of delivery on the SOF Portal. Buyers will be able to know that the parcel delivery will be handled by seller instead of Lazada appointed shipping companies.

Why you must switch to DBS

All Kumoten sellers must switch on DBS for every products in Lazada Store by 25 June 2020. Products which are not switched to DBS will not be able to be fulfilled after the dateline as the SOF Portal will be disabled.

How To Switch To DBS

We have started to switch your products to DBS but this is long process and need much time to complete. To check whether your products has been switched on to DBS, just go to Manage Products > Action > Edit Details > Service Delivery > Delivery > More

If it shows "No" , please follow the either one of following steps:

Switch Delivered By Seller to " Yes " one by one.
Switch on via bulk upload. See the guide below.

Click HERE to know how to mass update products to DBS

How to Update Order From PENDING to READY TO SHIP?

Once the parcel tracking number has appeared in Kumoten order page, you may proceed to click Ready To Ship in Lazada Seller Center. Delivery SLA is 14 days from RTS date.

Click [HERE](https://help.kumoten.com/en/article/how-to-update-my-laza

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