Question 1

Everything about Lazada DBS

Accepted Answer

What is DBS

DBS or Delivered By Seller is the new process replacing existing order fulfilment by uploading proof of delivery on the SOF Portal. Buyers will be able to know that the parcel delivery will be handled by seller instead of Lazada appointed shipping companies.

Why you must switch to DBS

All Kumoten sellers must switch on DBS for every products in Lazada Store by 25 June 2020. Products which are not switched to DBS will not be able to be fulfilled after the dateline as the SOF Portal will be disabled.

How To Switch To DBS

We have started to switch your products to DBS but this is long process and need much time to complete. To check whether your products has been switched on to DBS, just go to Manage Products > Action > Edit Details > Service Delivery > Delivery > More

If it shows "No" , please follow the either one of following steps:

Switch Delivered By Seller to " Yes " one by one.
Switch on via bulk upload. See the guide below.

Click HERE to know how to mass update products to DBS

How to Update Order From PENDING to READY TO SHIP?

Once the parcel tracking number has appeared in Kumoten order page, you may proceed to click Ready To Ship in Lazada Seller Center. Delivery SLA is 14 days from RTS date.

Click [HERE](https://help.kumoten.com/en/article/how-to-update-my-lazada

Question 2

How to Sync Products to Shopee Store?

Accepted Answer

Sync Product to My Shopee Store

${youtube}Sync Kumoten Product to Your Shopee Store Tutorial | Dropship To Shopee

Enable Your Logistic Channel

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Go to your seller shopee > My Shop > My Shipping. Enable "Others" shipping option. Disable Pos Laju and Gdex shipping options.

Fill Up Personal Information

You are required to fill up your personal information such as phone numbers and bank account numbers in your Shopee Seller Center, or else your synced products might not be able to display in your Shopee store.

How To Sync Product To Shopee

**Step 1 : ** Select an Item, click "Add to Mystore"

Click "Go to Mystore" button.

Step 2 : Select the product from mystore click the "Shopee" logo to SYNC. Black & white logo = not sync Colour logo = already synced

![](https://storage.crisp.chat/users/helpdesk/webs

Question 3

How to Mass Update Lazada Products to DBS?

Accepted Answer

Starting from 11th June 2020, Lazada will be using DBS feature in managing the orders. You are required to update all the products in Lazada to DBS enabled by 25th June 2020.

What if I do not update the products to DBS

Your products in Lazada will be switched to inactive status. Keep calm, we will guide you how to mass update Lazada products to DBS enabled.

How to Mass Update Lazada products to DBS enabled ?

Step 1 : Login to Lazada Seller Center. Click 'Products' > 'Managed Products'

Step 2 : Click 'Export' and click the product category

Step 3 : Click 'Download' once the product category CSV file status changed to Finished

Step 4 : Login to Kumoten account. Click 'Integration' and Action tab under Lazada.

Step 5 : Click 'Choose File' and upload the downloaded CSV from Lazada.

Step 6 : Once the status is 'Completed', click 'Download' button to download the edited CSV file.

Step 7 : Back to Lazada 'Manage

Question 4

How to Fulfill My Shopee Order?

Accepted Answer

Fulfill My Shopee Order

Update Tracking Number On Shopee

Your orders will auto-push into your Kumoten account.
Auto order will push into your Kumoten account every 1 hour. (If you received Shopee order at 2.15pm, Kumoten shall receive your order between 3.00pm – 4.00pm)
Please ensure that you have enough credits in the Kumoten account to allow the system to automatically place order. Learn More Topup Credit
If your Kumoten account does not have credit or insufficient credit, the order will be in the Pending Carts.

Log in to your Shopee Seller Centre and click 'My Orders' at the left navigation bar.

Order will be appeared under 'To Ship' column. Then, click "Ship" button.

Select courier company. (SkyNet / ABX Express / PosLaju)
Copy the tracking number from Kumoten and paste into the Tracking column.
Click 'Ship' button.

DONE !

The order will switch to 'Shipping' column and status has been changed to 'Shipped'.

![](https://storage.crisp.chat/users/helpdesk/website/acd363a86ce3700

Question 5

How to Calculate Shopee Selling Price?

Accepted Answer

How to Calculate Shopee Selling Price?

We have included West Malaysia shipping fee when you sync products to Shopee.

Why We Want To Include West Malaysia Shipping Fee?

Appear as FREE SHIPPING and customers are more likely to buy products that offer FREE SHIPPING
Attract more traffics and increase exposure
Increase your sales and revenue

Here Are The Examples

Product Selling Price = Suggested Selling Price + West Malaysia shipping cost For example, RM15.25 + RM9 = RM24.25

How much do I need to pay to Kumoten?

Kumoten Dropship Cost = Dropship Price + Shipping Fee

For example, Total dropship cost = RM11.99 + RM9.00 = TOTAL RM 20.99

How much profit do I earn?

Your profit = New Product Selling Price - Kumoten Dropship Cost

For example, Your profit = RM15.25 - RM11.99 = RM3.26 ( profit margin about 21% )

What if the product is shipped to East Malaysia?

Buyer will bear the additional shipping cost to Sabah/Sarawak that is shown in your Shopee store.

For example, Buyers from Sabah and Sarawak will pay New Product Selling Price + Additional Shipping Fee to East Malaysia

![](https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/sell

Question 6

What is MyStore?

Accepted Answer

What is MyStore?

MyStore is a bridging system for dropshippers to connect their Kumoten account to their stores in marketplaces (eg. Lazada or Shopee)

How does it work?

Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces.

How to Dropship to Lazada?

Click Here

How to Dropship to Shopee?

Click Here

Why MyStore?

We use this specifically so that users are able to view their recently synced items in their account. This is to prevent double syncing.Users are also able to immediately edit the price before they sync items to their Marketplaces. Product quantity will also be updated once a day. But we would still recommend asking our Live Chat Support should you have any doubts on our product quantity.

View MyStore

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