Question 1

How to Set Up Shopee Shipping Setting

Accepted Answer

How to Set Up Shopee Shipping Setting

Effective 22 October 2020, the Non-Shopee Supported Logistics (Non-SSL) shipping channels - Others (West Malaysia) and Others (East Malaysia), will only be available for selected sellers. Due to we have our own shipment provider, Kumoten dropshippers are required to have Non-SSL shipping channels in order to dropship in Shopee.

What are the Changes

Sellers who have enabled Others (West Malaysia) or Others (East Malaysia) before 22 October 2020 will still have the shipping channels available, in the exception of :

Non-SSL shipping channels will be removed if sellers who do not have orders under Others (West Malaysia) and Others (East Malaysia) shipping channels in the last 30 days.
Non-SSL shipping channels will be removed if sellers who have enabled other Shopee Supported Logistics (SSL) channels for all of their listings.

If you are a new seller who does not have Non-SSL shipping channels or your Non-SSL shipping channels have been removed by Shopee, you are required to fill up the Non- SSL application form.

What should I Do

If you have orders placed in the last 30 days from 22 October, your Non-Shopee Supported Logistics (Non-SSL) shipping channels will not be affected.

| Click here to apply for Shopee Non-SSL

|| Something went wrong! Please apply for Shopee Non SSL before you can sync again!

Question 2

Kumoten Beginner Dropship Online Workshop (Webinar)

Accepted Answer

Beginner Dropship Online Workshop (Webinar)

Be prepared for 2021 Big Sales

Step-by-step coaching new beginners from the start! Dropship to Lazada & Shopee now!

Join us in Step-by-step Beginner Online Workshop where you will learn:

How to add THOUSANDS of products to your online store in Shopee & Lazada
How to Select & Sync products to the marketplace in just a FEW CLICKS
Learn the 1-2-6 Success Strategy

Most importantly, find out how you can win more sales during this period using Dropship Automation where you can fill up your Online Store with products!

Select your online class slot now:

16th April 2021 ( Friday ) - English 10.30am - 12.00pm [ Register with Kumoten Credit ] [ Register with Online Banking/Paypal ]

Important Notes

How To Register (pay with credit card/ debit card/ Paypal)

   * Click 'Tickets' 
   * Click 'Checkouts' 
   * Fill up the required information
   * Click 'Place Order'
   * Fill up your bank account details. DONE!

How To Register (pay with Kumoten credit)

Please top-up credit if you do not have sufficient balance
Select the time slot option
Click 'Add to Cart' > 'Go to Cart'
Fill up the required information
Click 'Check Out Now'. DONE!

||| This is an online class/ webinar with Zoom. ||| Ticket sold is not refund

Question 3

How to Sync Products to Shopee Store?

Accepted Answer

Sync Product to My Shopee Store

${youtube}Sync Kumoten Product to Your Shopee Store Tutorial | Dropship To Shopee

Before you sync products to Shopee, you are required to enable Shopee logistic channel

It will appear message like this ： ||| Something went wrong! Logistic channel ( id: 29910 ) not in shop logistic list!

Go to Shopee seller center and click 'My Shipping' under Setting tab. ONLY enable 'Others' shipping option. Disable DHL & J&T shipping options.

How To Sync Product To Shopee

Step 1 : Select an Item, click "Add to Mystore"

Step 2 : Click "Go to Mystore" button.

Step 3 : Select the product from mystore click the "Shopee" logo to SYNC. Black & white logo = not sync Colour logo = already synced

Step 4 : Click 'Yes' button if you don't want to edit details.

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Question 4

How to Fulfill My Shopee Order?

Accepted Answer

Fulfill My Shopee Order

Update Tracking Number On Shopee

Your orders will auto-push into your Kumoten account.
Auto order will push into your Kumoten account every 1 hour. (If you received Shopee order at 2.15pm, Kumoten shall receive your order between 3.00pm – 4.00pm)
Please ensure that you have enough credits in the Kumoten account to allow the system to automatically place order. Learn More Topup Credit
If your Kumoten account does not have credit or insufficient credit, the order will be in the Pending Carts.

Log in to your Shopee Seller Centre and click 'My Orders' at the left navigation bar.

Order will be appeared under 'To Ship' column. Then, click "Ship" button.

Copy the tracking number from Kumoten ( Completed Orders -> Click on the Details icon )

Select courier company. (SkyNet / ABX Express / PosLaju) and paste the tracking number into the Tracking column.

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Question 5

What is MyStore?

Accepted Answer

What is MyStore?

MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee)

How does it work?

Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces.

How to Dropship to Lazada?

Click HERE

How to Dropship to Shopee?

Click HERE

Why MyStore?

We use this specifically so that users are able to view their recently synced items in their account. This is to prevent double syncing.Users are also able to immediately edit the price before they sync items to their Marketplaces. Product quantity will also be updated once a day. But we would still recommend asking our Live Chat Support should you have any doubts on our product quantity.

View MyStore

Question 6

Further Support On Orders With Issues

Accepted Answer

We Are Here To Help You

Late Shipment to Destination *(especially East Malaysia)

What does this means?

Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days)

What do you need to do?

Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page.
If confirmed that customers are not receiving the parcel, contact SkyNet (Hotline : 1300-88-8877) / PosLaju (Hotline: 1300-300-300) to check the status.
Request a report number/ ticket number from SkyNet.
Follow up with SkyNet/ PosLaju with phone call or email method.
If the order exceeded SLA delivery time and get cancelled by marketplaces or customers, please refer to the guide below.

Order Cancelled Due To Late or Failed Delivery

What does this means?

In the event order is cancelled because the parcel took too long ( more than 14 days ) to reach the buyer.
The parcel has not reached the buyer

What do you need to do?

Login to Kumoten, go to the My Order page
Search the order and click the icon at the "action" column.
In At the bottom right, click Request for After Sales Support button
Upload the necessary documents.
We need to work together to make this work. While on our side we will request courier company to divert the parcel to us, sometimes man

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