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Guide & Tutorial
How to utilize the features and services in Kumoten
What is MyStore?
What is MyStore? MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee) How does it work? Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces. How to Dropship to Lazada? Click HERE How to Dropship to Shopee? [Click HER
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Kumoten Campus | Online Training Webinar For Kumoten Drop-shippers
Kumoten Campus | Online Training Webinar For Kumoten Drop-shippers 30.11.2022 (Wednesday) 2.30pm - 3.30pm [Register Via Kumoten Credit] [Re
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How to get started?
Welcome and thanks for choosing Kumoten. Before start selling to your Shopee & Lazada, please follow these steps: Register your Shopee Seller Account and Register your Lazada Seller Account ( Please make sure everything is verified and your store is accessibl
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How to Manual Purchase Item?
How to buy from Kumoten? **Step 1 : ** Select a product in Product page and click 'Add to Cart'.  Users can start selling immediately u
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How to Top Up Credit with Online Banking?
How to Top Up Credit using Online Banking Method? Congratulations on your first sale! Now you just made your first sale on your selling platform and are now trying to process your order. Step 1 : Click on the user profile on the top right section on your Dashboard and choose 'Top Up Credit'. Select FPX payment method if your preferred bank does not appear in the list. Choose Deposit Amount. Tick the box of terms and conditions and click 'Pay Now' button.  What does this means? Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days) What do you need to do? Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page. If confirmed that customers are not receiving the parcel, contact ZTO (Hotline :
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How to Trace Order?
How To Track And Trace Your Order Congratulations on placing your order! To keep an eye on the parcel’s status, we are providing a step-by-step guide to trace your parcel. In normal situations, the parcel will arrive Malaysia in 7-14 working days. Shipping time table, Shipping method are listed on the SHIPPING information tab on every product page. Tracking code and tracking website will be issued within 48 hours from the time of order have been placed. If orders are made
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How to Request for Order After Sales Support?
How to Request for After Sales Support What are the valid reason to request for After Sales Support Don't worry and stay calm when some unordinary scenarios happened. You can request for After Sales Support if one of these situations happened: Product defects / Wrong item delivered Order cancelled Follow the guides below to request for After Sales Support. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. ![](https://storage.crisp.chat/users/
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[ PRIME ] Membership Plan: Setup Process & Workflow
PRIME Membership Plan: Setup Process & Workflow Sign up for Lazada Seller Account / Shopee Seller Account. Sign up PRIME Seller Account @ Kumoten. ![](https://storag
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[ INSTANT ] Membership Plan: Setup Process & Workflow
INSTANT Membership Plan: Setup Process & Workflow Sign up for Lazada Seller Account / Shopee Seller Account. Sign up INSTANT Seller Account @ Kumoten ![](https://st
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[ INSTANT ] Lazada Warehouse Address Setting for INSTANT Membership Plan
How to set warehouse address in Lazada? Login to your Lazada Seller Account. Go to My Account -> Profile -> General -> Warehouse Address Click "Edit" on the Warehouse address (for Pick up and Failed delivery return) & set it as Kumoten's wareh
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What is Pending Cart?
What is Pending Cart? Why My Order in Pending Cart? Two reasons your order in pending cart. Please Top Up Credit (Topup your account credit - [Click Here](https://www.kumoten.com/customer/finance/dep
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[ INSTANT ] Standard Delivery Shopee Supported Logistic ( SSL ) Setting for INSTANT Membership Plan
How to set Shopee Standard Delivery for Shopee Supported Logistics ( SSL ) Channel? Login to your Shopee Seller Account ( Click here ). Go to Shipment -> Shipping Setting, enable the standard Delivery SSL Channel as shown below. () ![](https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/screen
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How to Request for Order Cancellation?
How To Request Order Cancellation Handle your Kumoten dropship account with ease. Follow the guide step-by-step now. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. **Step 2 : ** Click on the icon in 'Action' column to check on the order status in detail. **Step 3 :
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New Crossborder Tracking Site
ZTO - New Crossborder Tracking Site Below are the steps to trace your order with ZTO: Open this URL with your browser : https://www.ztoglobal.com/ Insert your tracking number in the text box. Click / choose "Enter Client Number" as shown in the picture below. . What can you do?
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Frequently Asked Questions (FAQ)
Frequently Asked Questions What does Kumoten do? If you are selling online or planning to start an online business, you will need products to sell. But buying those boxes of stocks is risky business, more so if you need to manage the inventory, packing and deliveries. It is crazy. Kumoten allows you to jump start and manage your online business without having to worry about keeping stocks and managing product delivery. In Kumoten, you can choose what to sell from our online ca
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Kumoten Customer Support Live Chat
Kumoten Customer Support Live Chat Where can I find Kumoten live chat support? [CLICK HERE](https://kumoten.
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How to handle OUT OF STOCK order?
How to handle OUT OF STOCK order? You might see this remark in your Pending Cart list: Variant id 500021xxx is out of stock Why is this order in Pending Cart? It happens very rarely. We have different warehouses, sometimes warehouse A restocking, but warehouse B out of stock.
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Skynet / Poslaju Tracking No Update
How To Handle Skynet / Poslaju Tracking Issue Where is the tracking number? Your tracking number can be found at the order Shipping History Login to Kumoten Go to My Orders > Completed orders Click on the Action icon on the right The shipping tracking number and websites to trace the status is at the bottom ( Shipment History ) How Long does it Take to Deliver to Buyer?  2022 Shipment Notice
Important Shipment Notice During Chinese New Year 2022 Holiday
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MCO 3.0 - Change Address ( From Office to Home Address )
How to change address from Office Address to Home Address due to MCO 3.0 Many offices will be closed during MCO 3.0, however some orders have been made before the announcement been made. No worries, you can request for address change & we will assist you. What you need to do: Fill up this form ( Click here ). We will contact the relevant parties for the next step.
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How to Activate Kumoten Account?
Activate Your Kumoten Account Now! You've registered to become a dropshipper and are already excited to embark in the online business world. However, without activating your account, you will not be able to use the system. Fret not, we will send an activation email to your registered email address to confirm your identity. Please check your 'Spam' or 'Junk Mail' folder if you did not receive the activation email within 10 minutes. Example email: 
Important Shipment Notice During China LockDown Due To Covid-19 Cases Jump ( For Order Dated 9.3.2022 ~ 14.3.2022 )
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[ INSTANT ] IMPORTANT Notice On Manual Purchase / Order for INSTANT sellers
Important things you need to do if Lazada / Shopee order did not come into Kumoten: Get your Lazada / Shopee order number. a. Shopee: Go to Shopee Seller Centre > My Orders 