• What is MyStore?

  What is MyStore? MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee) How does it work? Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces. How to Dropship to Lazada? Click HERE How to Dropship to Shopee? Click HERPopular

• Kumoten Campus | Online Training Webinar For Kumoten Drop-shippers

  Kumoten Campus Online Training Webinar For Kumoten Drop-shippers 30.11.2022 (Wednesday) 2.30pm - 3.30pm Register Via Zoom Webinar (https://us02web.zoom.us/webinar/register/WNLdWdmIOZTkOHPopular

• How to get started?

  Welcome and thanks for choosing Kumoten. Before start selling to your Shopee, Lazada or/and TikTok Shop, please follow these steps: Login to your Kumoten Account and go to your membership dashboard. The black outline box will guide you on what you should do to setup your account. Click on the "Verify Now" button. Key in your phone number and click "Send SMS With Code". (https://Popular

• How to Manual Purchase Item?

  How to buy from Kumoten? Step 1 :  Select a product in Product page and click 'Add to Cart'. (https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/manual-purchase-1Popular

• Kumoten Membership Plan 2021

  Kumoten Membership Plan 2021 Start from 5th July 2021. Membership plan is required for all Kumoten users. Users without membership plan will have limited access to Kumoten features such as marketplace integration, products select & sync. There will be 2 types of membership plans: PRIME & INSTANT. INSTANT Membership Plan Users can sell Local Ready Stocks only. Deliver using Lazada & Shopee supported logistics. (ie: LEX & Shopee Express) Users can start selling immediately uPopular

• How to Top Up Credit with Online Banking?

  How to Top Up Credit using Online Banking Method? Congratulations on your first sale! Now you just made your first sale on your selling platform and are now trying to process your order. Step 1 : Click on the user profile on the top right section on your Dashboard and choose 'Top Up Credit'. Select FPX payment method if your preferred bank does not appear in the list. Choose Deposit Amount. Tick the box of terms and conditions and click 'Pay Now' button. (https://storaPopular

• Further Support On Orders With Issues

  We Are Here To Help You Late Shipment to Destination *(especially East Malaysia) What does this means? Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days) What do you need to do? Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page. If confirmed that customers are not receiving the parcel, contact ZTO (Hotline :Popular

• How to Trace Order?

  How To Track And Trace Your Order Congratulations on placing your order! To keep an eye on the parcel’s status, we are providing a step-by-step guide to trace your parcel. In normal situations, the parcel will arrive Malaysia in 7-14 working days. Shipping time table, Shipping method are listed on the SHIPPING information tab on every product page. Tracking code and tracking website will be issued within 48 hours from the time of order have been placed. If orders are madePopular

• How to Request for Order After Sales Support?

  How to Request for After Sales Support What are the valid reason to request for After Sales Support Don't worry and stay calm when some unordinary scenarios happened. You can request for After Sales Support if one of these situations happened: Product defects / Wrong item delivered Order cancelled Follow the guides below to request for After Sales Support. Step 1 : Go to Dashboard. Click 'My Orders' 'Completed Orders'. (https://storage.crisp.chat/users/Some readers

• [ INSTANT ] Membership Plan: Setup Process & Workflow

  INSTANT Membership Plan: Setup Process & Workflow Sign up for Lazada Seller Account / Shopee Seller Account. Sign up INSTANT Seller Account @ Kumoten (https://stSome readers

• What is Pending Cart?

  What is Pending Cart? Why My Order in Pending Cart? Two reasons your order in pending cart. Please Top Up Credit (Topup your account credit - Click Here (https://www.kumoten.com/customer/finance/depSome readers

• How to Request for Order Cancellation?

  How To Request Order Cancellation Handle your Kumoten dropship account with ease. Follow the guide step-by-step now. Step 1 : Go to Dashboard. Click 'My Orders' 'Completed Orders'. Step 2 : Click on the icon in 'Action' column to check on the order status in detail. Step 3 :Few readers

• Frequently Asked Questions (FAQ)

  Frequently Asked Questions What does Kumoten do? If you are selling online or planning to start an online business, you will need products to sell. But buying those boxes of stocks is risky business, more so if you need to manage the inventory, packing and deliveries. It is crazy. Kumoten allows you to jump start and manage your online business without having to worry about keeping stocks and managing product delivery. In Kumoten, you can choose what to sell from our online caFew readers

• How to handle East Malaysia order?

  How to handle EAST MALAYSIA order? You might see this remark in your Pending Cart list: This is order to East Malaysia. Why is this order in Pending Cart? It happens due to limited flight to East Malaysia ( Sabah, Serawak & Labuan ). What can you do?Few readers

• Kumoten Customer Support Live Chat

  Kumoten Customer Support Live Chat Where can I find Kumoten live chat support? CLICK HERE (https://kumoten.Few readers

• How to handle OUT OF STOCK order?

  How to handle OUT OF STOCK order? You might see this remark in your Pending Cart list: Variant id 500021xxx is out of stock Why is this order in Pending Cart? It happens very rarely. We have different warehouses, sometimes warehouse A restocking, but warehouse B out of stock.Few readers

• Pickup & Return Address Setting For Marketplaces

  Guideline for Lazada Login to your Lazada Seller Account Go to My Account Setting Warehouse as shown below. Click Edit to editFew readers

• What should I do if Unable to Register & Login

  What should I do if Unable to Register & Login Unable to Register Error message : This email address is already registered! Try another. If you receive this error message during registration : Make sure you have not registered an account previously with the email address keyed in. Make sure your browser version is up-to-date. Unable to Login Error message: Opps!Few readers

• How to Activate Kumoten Account?

  Activate Your Kumoten Account Now! You've registered to become a dropshipper and are already excited to embark in the online business world. However, without activating your account, you will not be able to use the system. Fret not, we will send an activation email to your registered email address to confirm your identity. Please check your 'Spam' or 'Junk Mail' folder if you did not receive the activation email within 10 minutes. Example email: email-activation (https://storage.crisp.chFew readers

• Reduce Order Cancelation Rate & Maintain Good Store Rating

  What you can do to reduce order cancelation rate & maintain your good store rating Get your customer's Bank Account Number. Bank in the ordeFew readers

• How to Top Up Credit with Bank Card?

  Top Up with Credit Card In this tutorial, we will be giving you a step-by-step tutorial on how you can use Credit Card to top up your Kumoten Account. Make sure you have logged in before using this method. Step 1 : Go to Kumoten Dashboard and click 'TOPUP CREDIT'.  Payment method will be 'Mastercard, Visa'. Choose the Deposit Amount.  Click 'Pay Now' button. Step 2 : You will getFew readers

• Find & Sync Local Products

  Find & Sync Local Products Why Local Product? Local Ready Stocks Fast Delivery Lower Shipping Fees How to find Local Products? Go to Products Page. Choose any category. Sort by Location, choose Local.Few readers

• Recruit a Friend Referral Program FAQ

  Kumoten's new "Recruit a Friend" referral program allows active members to refer friends and earn RM30 commission per successful subscription. By sharing their unique referral link, members can easily invite others to join and enjoy the benefits of Kumoten. Here is How You Get Started Login to your Kumoten Account.Few readers

• How to Handle GoKupon Voucher / Digital Goods Order

  How to Handle GoKupon Voucher / Digital Goods Order : What you should do to handle GoKupon voucher's order Once buyer purchased the voucher, it will be shown in Shopee Seller Centre Orders To Ship Tab as shown below (https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/Few readers

• [IMPORTANT] SPRINT/PRIME members migrating to INSTANT

  We, Kumoten team regret to inform you that PRIME/SPRINT account no longer support selling to marketplaces due to: 10% tax that will be imposed by the government on overseas products under RM500 Restriction on DBS & non-SSL application by marketplaces. We suggest you to migrate your current PRIME/SPRINT account to INSTANT account. Why INSTANT? All Local Ready Stocks Can start selling immediately Using marketplaces supported logistics Shorter/ faster order fulfilment/ deFew readers

• How To Setup Product Picture Frame? [Product Decorations]

  Login to your KUMOTEN Seller account. Click on "My Power Tools" at the sidebar of your dashboard.Few readers

• [ INSTANT ] IMPORTANT Notice On Manual Purchase / Order for INSTANT sellers

  Important things you need to do if Lazada / Shopee order did not come into Kumoten: Get your Lazada / Shopee order number. a. Shopee: Go to Shopee Seller Centre My Orders (https://Few readers

• How To Activate Your Membership?

  To activate your membership and start selling, follow the steps below. Visit This Link: CLICK HERE Login To Your Kumoten Account. Select "Membership" Click on "Subscribe NOW" (https://storage.crisp.chat/users/helpdesFew readers