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Guide & Tutorial
How to utilize the features and services in Kumoten
Kumoten Beginner Dropship Online Workshop (Webinar)
Beginner Dropship Online Workshop (Webinar) Be prepared for 2022 Big Sales Step-by-step coaching new beginners from the start! Dropship to Lazada & Shopee now! Join us in Step-by-step Beginner Online Workshop where you will learn: How to add THOUSANDS of products to your online store in Shopee & Lazada How to Select & Sync products to the marketplace in just a FEW CLICKS Learn the 1-2-6 Success Strategy Most importantly, find out how you can win more sa
What is MyStore?
What is MyStore? MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee) How does it work? Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces. How to Dropship to Lazada? Click HERE How to Dropship to Shopee? [Click HER
How to get started?
Welcome and thanks for choosing Kumoten. Before start selling to your Shopee & Lazada, please follow these steps: Register your Shopee Seller Account and Register your Lazada Seller Account ( Please make sure everything is verified and your store is accessibl
How to Manual Purchase Item?
How to buy from Kumoten? **Step 1 : ** Select a product in Product page and click 'Add to Cart'. !(https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/manual-purchase-1_
Further Support On Orders With Issues
We Are Here To Help You Late Shipment to Destination *(especially East Malaysia) What does this means? Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days) What do you need to do? Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page. If confirmed that customers are not receiving the parcel, contact ZTO (Hotline :
How to Top Up Credit with Online Banking?
How to Top Up Credit using Online Banking Method? Congratulations on your first sale! Now you just made your first sale on your selling platform and are now trying to process your order. Step 1 : Click on the user profile on the top right section on your Dashboard and choose 'Top Up Credit'. Select FPX payment method if your preferred bank does not appear in the list. Choose Deposit Amount. Tick the box of terms and conditions and click 'Pay Now' button. !(https://stora
Kumoten Membership Plan 2021
Kumoten Membership Plan 2021 Start from 5th July 2021. Membership plan is required for all Kumoten users. Users without membership plan will have limited access to Kumoten features such as marketplace integration, products select & sync. There will be 2 types of membership plans: PRIME & INSTANT. INSTANT Membership Plan Users can sell Local Ready Stocks only. Deliver using Lazada & Shopee supported logistics. (ie: LEX & Shopee Express) Users can start selling immediately u
How to Trace Order?
How To Track And Trace Your Order Congratulations on placing your order! To keep an eye on the parcel’s status, we are providing a step-by-step guide to trace your parcel. In normal situations, the parcel will arrive Malaysia in 7-14 working days. Shipping time table, Shipping method are listed on the SHIPPING information tab on every product page. Tracking code and tracking website will be issued within 48 hours from the time of order have been placed. If orders are made
How to Request for Order After Sales Support?
How to Request for After Sales Support What are the valid reason to request for After Sales Support Don't worry and stay calm when some unordinary scenarios happened. You can request for After Sales Support if one of these situations happened: Product defects / Wrong item delivered Order cancelled Follow the guides below to request for After Sales Support. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. !(https://storage.crisp.chat/users/
[ PRIME ] Membership Plan: Setup Process & Workflow
PRIME Membership Plan: Setup Process & Workflow Sign up for Lazada Seller Account / Shopee Seller Account. Sign up PRIME Seller Account @ Kumoten. !(https://storag
New Crossborder Tracking Site
ZTO - New Crossborder Tracking Site Below are the steps to trace your order with ZTO: Open this URL with your browser : https://www.ztoglobal.com/ Insert your tracking number in the text box. Click / choose "Enter Client Number" as shown in the picture below. !(https:
What is Pending Cart?
What is Pending Cart? Why My Order in Pending Cart? Two reasons your order in pending cart. Please Top Up Credit (Topup your account credit - [Click Here](https://www.kumoten.com/customer/finance/dep
Frequently Asked Questions (FAQ)
Frequently Asked Questions What does Kumoten do? If you are selling online or planning to start an online business, you will need products to sell. But buying those boxes of stocks is risky business, more so if you need to manage the inventory, packing and deliveries. It is crazy. Kumoten allows you to jump start and manage your online business without having to worry about keeping stocks and managing product delivery. In Kumoten, you can choose what to sell from our online ca
[ INSTANT ] Membership Plan: Setup Process & Workflow
INSTANT Membership Plan: Setup Process & Workflow Sign up for Lazada Seller Account / Shopee Seller Account. Sign up INSTANT Seller Account @ Kumoten !(https://st
How to Request for Order Cancellation?
How To Request Order Cancellation Handle your Kumoten dropship account with ease. Follow the guide step-by-step now. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. **Step 2 : ** Click on the icon in 'Action' column to check on the order status in detail. **Step 3 :
How to handle East Malaysia order?
How to handle EAST MALAYSIA order? You might see this remark in your Pending Cart list: This is order to East Malaysia. Why is this order in Pending Cart? It happens due to limited flight to East Malaysia ( Sabah, Serawak & Labuan ). What can you do?
Kumoten Customer Support Live Chat
Kumoten Customer Support Live Chat Where can I find Kumoten live chat support? [CLICK HERE](https://kumoten.
How to handle OUT OF STOCK order?
How to handle OUT OF STOCK order? You might see this remark in your Pending Cart list: Variant id 500021xxx is out of stock Why is this order in Pending Cart? It happens very rarely. We have different warehouses, sometimes warehouse A restocking, but warehouse B out of stock.
Skynet / Poslaju Tracking No Update
How To Handle Skynet / Poslaju Tracking Issue Where is the tracking number? Your tracking number can be found at the order Shipping History Login to Kumoten Go to My Orders > Completed orders Click on the Action icon on the right The shipping tracking number and websites to trace the status is at the bottom ( Shipment History ) How Long does it Take to Deliver to Buyer? !(https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/delivery-time_ahrwzq.p
[ INSTANT ] Standard Delivery Shopee Supported Logistic ( SSL ) Setting for INSTANT Membership Plan
How to set Shopee Standard Delivery for Shopee Supported Logistics ( SSL ) Channel? Login to your Shopee Seller Account ( Click here ). Go to Shipment -> Shipping Setting, enable the standard Delivery SSL Channel as shown below. Then set
[ INSTANT ] Lazada Warehouse Address Setting for INSTANT Membership Plan
How to set warehouse address in Lazada? Login to your Lazada Seller Account. Go to My Account -> Profile -> General -> Warehouse Address Click "Edit" on the Warehouse address (for Pick up and Failed delivery return) & set it as Kumoten's warehouse
Important Chinese New Year ( CNY ) 2022 Shipment Notice
Important Shipment Notice During Chinese New Year 2022 Holiday
How to Activate Kumoten Account?
Activate Your Kumoten Account Now! You've registered to become a dropshipper and are already excited to embark in the online business world. However, without activating your account, you will not be able to use the system. Fret not, we will send an activation email to your registered email address to confirm your identity. Please check your 'Spam' or 'Junk Mail' folder if you did not receive the activation email within 10 minutes. Example email: ![email-activation](https://storage.crisp.ch
What should I do if Unable to Register & Login
What should I do if Unable to Register & Login Unable to Register Error message : This email address is already registered! Try another. If you receive this error message during registration : Make sure you have not registered an account previously with the email address keyed in. Make sure your browser version is up-to-date. Unable to Login Error message: Opps!
MCO 3.0 - Change Address ( From Office to Home Address )
How to change address from Office Address to Home Address due to MCO 3.0 Many offices will be closed during MCO 3.0, however some orders have been made before the announcement been made. No worries, you can request for address change & we will assist you. What you need to do: Fill up this form ( Click here ). We will contact the relevant parties for the next step.
How to Top Up Credit with Bank Card?
Top Up with Credit Card In this tutorial, we will be giving you a step-by-step tutorial on how you can use Credit Card to top up your Kumoten Account. Make sure you have logged in before using this method. Step 1 : Go to Kumoten Dashboard and click 'TOPUP CREDIT'. Payment method will be 'Mastercard, Visa'. Choose the Deposit Amount. Click 'Pay Now' button. Step 2 : You will get
Find & Sync Local Products
Find & Sync Local Products Why Local Product? Local Ready Stocks Fast Delivery Lower Shipping Fees How to find Local Products? Go to Products Page. Choose any category. Sort by Location, choose Local.
Reduce Order Cancelation Rate & Maintain Good Store Rating
What you can do to reduce order cancelation rate & maintain your good store rating Get your customer's Bank Account Number. Bank in the orde