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Guide & Tutorial
How to utilize the features and services in Kumoten
Further Support On Orders With Issues
We Are Here To Help You Late Shipment to Destination *(especially East Malaysia) What does this means? Parcels is in transit to destination but no update at tracking page for too long (more than 5 working days) What do you need to do? Check with customers if they have received the parcel. Sometimes it might be parcel delivered but shipment company has not updated to tracking page. If confirmed that customers are not receiving the parcel, contact SkyNet (Hotline
What is MyStore?
What is MyStore? MyStore is a bridging system for dropshippers to connect their Kumoten account with their stores in marketplaces (For example: Lazada or Shopee) How does it work? Make sure you have integrated your Kumoten account with your Lazada or Shopee seller account. MyStore will ease you to view which products that you have synchronized to marketplaces. How to Dropship to Lazada? Click HERE How to Dropship to Shopee? [Click HER
How to Manual Purchase Item?
How to buy from Kumoten? Congratulations on your first sale! So in this section, we teach you how to fulfill your order so that item can be sent to your customer. **Step 1 : ** Select a product in Product page and click 'Add to Cart'. Step 2 : Fill up your customer details. Check the information that needs to be confirmed and click th
How to Top Up Credit with Online Banking?
How to Top Up Credit using Online Banking Method? Congratulations on your first sale! Now you just made your first sale on your selling platform and are now trying to process your order. Step 1 : Click on the user profile on the top right section on your Dashboard and choose 'Top Up Credit'. Select FPX payment method if your preferred bank does not appear in the list. Choose Deposit Amount. Tick the box of terms and conditions and click 'Pay Now' button. !(https://stora
How to Trace Order?
How To Track And Trace Your Order Congratulations on placing your order! To keep an eye on the parcel’s status, we are providing a step-by-step guide to trace your parcel. In normal situations, the parcel will arrive Malaysia in 7-14 working days. Shipping time table, Shipping method are listed on the SHIPPING information tab on every product page. Tracking code and tracking website will be issued within 48 hours from the time of order have been placed. If orders are made
How to Request for Order After Sales Support?
How to Request for After Sales Support What are the valid reason to request for After Sales Support Don't worry and stay calm when some unordinary scenarios happened. You can request for After Sales Support if one of these situations happened: Product defects / Wrong item delivered Order cancelled Follow the guides below to request for After Sales Support. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. !(https://storage.crisp.chat/users/
Frequently Asked Questions (FAQ)
Frequently Asked Questions What does Kumoten do? If you are selling online or planning to start an online business, you will need products to sell. But buying those boxes of stocks is risky business, more so if you need to manage the inventory, packing and deliveries. It is crazy. Kumoten allows you to jump start and manage your online business without having to worry about keeping stocks and managing product delivery. In Kumoten, you can choose what to sell from our online ca
Skynet / Poslaju Tracking No Update
How To Handle Skynet / Poslaju Tracking Issue Where is the tracking number? Your tracking number can be found at the order Shipping History Login to Kumoten Go to My Orders > Completed orders Click on the Action icon on the right The shipping tracking number and websites to trace the status is at the bottom ( Shipment History ) How Long does it Take to Deliver to Buyer? !(https://storage.crisp.chat/users/helpdesk/website/acd363a86ce37000/delivery-time_ahrwzq.p
New Crossborder Tracking Site
ZTO - New Crossborder Tracking Site Below are the steps to trace your order with ZTO: Open this URL with your browser : https://www.ztoglobal.com/ Insert your tracking number in the text box. Click / choose "Enter Client Number" as shown in the picture below. !(https:
How to Request for Order Cancellation?
How To Request Order Cancellation Handle your Kumoten dropship account with ease. Follow the guide step-by-step now. **Step 1 : ** Go to Dashboard. Click 'My Orders' > 'Completed Orders'. **Step 2 : ** Click on the icon in 'Action' column to check on the order status in detail. **Step 3 :
What is Pending Cart?
What is Pending Cart? Why My Order in Pending Cart? Two reasons your order in pending cart. Please Top Up Credit (Topup your account credit - Click Here) Variant id 500021xxx is out of stock (Don't worry, please contact our live chat support team) How come this happen? It happens very rarely. We have different warehouse, sometimes
How to Activate Kumoten Account?
Activate Your Kumoten Account Now! You've registered to become a dropshipper and are already excited to embark in the online business world. However, without activating your account, you will not be able to use the system. Fret not, we will send an activation email to your registered email address to confirm your identity. Please check your 'Spam' or 'Junk Mail' folder if you did not receive the activation email within 10 minutes. Example email: ![email-activation](https://storage.crisp.ch
How to Top Up Credit with Bank Card?
Top Up with Credit Card In this tutorial, we will be giving you a step-by-step tutorial on how you can use Credit Card to top up your Kumoten Account. Make sure you have logged in before using this method. Step 1 : Go to Kumoten Dashboard and click 'TOPUP CREDIT'. Payment method will be 'Mastercard, Visa'. Choose the Deposit Amount. Click 'Pay Now' button. Step 2 : You will get
What should I do if Unable to Register & Login
What should I do if Unable to Register & Login Unable to Register Error message : This email address is already registered! Try another. If you receive this error message during registration : Make sure you have not registered an account previously with the email address keyed in. Make sure your browser version is up-to-date. Unable to Login Error message: Opps!