Articles on: Guide & Tutorial

What is Pending Cart?

IMPORTANT: Do not ignore pending order, delete / ignore more than 3 times, your account will be terminated & synced products will be removed from the marketplaces!

What is Pending Cart? Why My Order in Pending Cart?

Two reasons your order in pending cart.

Please Top Up Credit (Topup your account credit - Click Here)

Variant id 500021xxx is out of stock (Don't worry, please contact our live chat support team)

How come this happen? It happens very rarely. We have different warehouse, sometimes warehouse A restocking, but warehouse B out of stock.
Good News! As you are our loyalty customer, we will propose a Free Upgrade Version Product for your customer.

If you have done Topup credit please check out the order manually.

Step 1 :
Go to your pending cart and select the pending order.

Step 2 :
Click CHECK OUT now.

Step 3 :

Kumoten order number will be shown after order is confirmed. The tracking number will be generated within 48 hours.

Updated on: 01/09/2021

Was this article helpful?

Share your feedback


Thank you!