Important things you need to do if Lazada / Shopee order did not come into Kumoten:

IMPORTANT: Only applicable for INSTANT sellers & marketplace orders (order from Lazada / Shopee).
IMPORTANT: Before placing any manual purchase / order, please contact our Live Chat Support & provide your Lazada / Shopee order number.

Get your Lazada / Shopee order number.

a. Shopee: Go to Shopee Seller Centre > My Orders



b. Lazada: Go to Lazada Seller Centre > Orders > Orders



Contact our Live Chat Support to get a voucher code,

Place your manual purchase with correct product's details, buyer's details & voucher code.

Select the correct product & click 'Add to Cart'

Insert the given voucher code & click 'Apply'

Insert buyer's details, marketplace & marketplace's order number, then click 'Checkout'

Click 'Confirm Order'.

Contact our Live Chat Support & provide Kumoten order number as show below.

Provide Kumoten order number to our Live Chat Support

DONE! Your order will be processed, Thank you for your co-operation.
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